Category Archives: Service Standards

Speak Up: Talking with Your BOCK AUTOMOTIVE Service Advisor

About 80% of the vehicles on PEQUANNOCK roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't performing as well as they could be - thousands right here in NJ. Some of the maintenance issues are minor. Others represent serious safety concerns. There are many reasons PEQUANNOCK drivers neglect their routine car care. Some of the more common ones are complacency, lack of confidence, lack of trust and budget issues. Modern vehicles are amazingly reliable compared to their older counterparts. They can run for years without any repairs, and we sometimes translate that to mean they don't need any maintenance. The trouble is that without maintenance, parts in the vehicle are gradually wearing out, fluids are getting dirty, oil is developing sludge — a lot of stuff is happening that we can't see, and it is destroying the vehicle. The first time we learn there is a ... read more

Questions to Ask Your PEQUANNOCK Service Advisor

We find that a lot of PEQUANNOCK drivers are a little tentative when they talk with their automotive advisors. They want to ask questions but don't want to be embarrassed or seem pushy. Vehicles are very complicated and there's more to know about them than most of us have the time to learn. Maybe it's because vehicles have become so much more reliable that the average person just doesn't need to know as much to keep their vehicle on the road.You know, your local hospital has a Patient's Bill of Rights that they post throughout the hospital. We think our PEQUANNOCK automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.It's all about the communication. It's a little harder when you're trying to find the rig ... read more

Ethics of Automotive Repair in PEQUANNOCK

We're going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the PEQUANNOCK automotive service and repair industry hasn't been given a pass either.Unfortunately, every profession in PEQUANNOCK has some bad actors that hurt the reputation of everyone else. On the automotive side, industry associations and professional licensing organizations are very committed to high ethical standards.Yet some people remain uncomfortable with PEQUANNOCK automotive service and repair. It may start with the fact that our vehicles are a big investment and we rely on them for so much in our lives. That alone guarantees our attention. And how well we understand the recommendations really impacts our comfort level.If we understand what's recommended and the benefits of taking care of the work – and the pitfalls of putting it off ... read more

What PEQUANNOCK Automotive Service Consumers Should Know

There are some things drivers should know about PEQUANNOCK car service and repair. First and foremost, BOCK AUTOMOTIVE cares about you and your family's safety. And we really appreciate your business. BOCK AUTOMOTIVE in PEQUANNOCK wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix vehicles. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The pros who work for BOCK AUTOMOTIVE need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other technicians to help them with a difficult problem and pulli ... read more

On Board Diagnostics for Your vehicle

Today we're going to talk about on-board diagnostics and the questions we hear from folks around PEQUANNOCK, NJ, who need answers about diagnostic services. They want to know what diagnostics are, what's involved and what the benefits are. They really want to understand the value of diagnostic scans by a trained technician in PEQUANNOCK.These are valid concerns. If you don't understand something it's really hard to know its value. Let's start with some history.Since 1996, all cars and light trucks in PEQUANNOCK, NJ, have been required to use a standardized diagnostic system to help repair technicians determine what's wrong with your vehicle. The diagnostic system works with the vehicle's Engine Control Module – the computer that controls many engine functions.The computer monitors dozens of components and processes. Depending on what the sensors read, the computer will make adjustments to compensate for conditions and minor problems. When there is a condition that it can't adjust ... read more

Service Center Standard and Procedures

All NJ pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome. That is why PEQUANNOCK automotive service centers including BOCK AUTOMOTIVE have procedural standards for each service they perform. BOCK AUTOMOTIVE technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, NJ service centers can assure a quality outcome. The job is done right every time and PEQUANNOCK customers leave happy with how their vehicle performs. Each company trains its technicians to standards. The NJ automotive industry as a whole is very committed to standards of excellence and encourages individual NJ service center operators to apply them to every vehicle they service. An example is how BOCK AUTOM ... read more

On Board Diagnostics for PEQUANNOCK Motorists

Some PEQUANNOCK vehicle owners wonder why BOCK AUTOMOTIVE and other PEQUANNOCK auto repair shops charge a fee for vehicle diagnostics. Receiving a diagnostic charge at BOCK AUTOMOTIVE for a tricky automotive problem shouldn't be a surprise. In the PEQUANNOCK area, automotive diagnostics can cover quite a range. If you hear a noise in your vehicle brakes when you slow down in rush-hour traffic on a busy NJ road, you pull off at the next off-ramp and take a quick visual check. That is usually enough to know what needs to be done. If you're having an intermittent problem with your vehicle engine, however, a BOCK AUTOMOTIVE diagnosis may be much more involved.Much of the PEQUANNOCK driver's confusion comes when the problem involves the Check Engine light. The Check Engine light comes on when the engine management computer has sensed a problem. There's a common misconception among NJ drivers that the trouble code tells the BOCK AUTOMOTIVE technician exactly what's wrong. They wonder w ... read more

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